Tender Details
Provision of a Ticket Tracking System
SCT Ref. 2689251
Summary Provision of a Ticket Tracking System
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Location Europe
Detailed Description Provision of a Ticket Tracking System

Inbound Tickets Qty 1.9 million
Transfer/Update of Tickets Qty 4.75 million
External User Profiles Qty 1.5 million
Concurrent Internal Users Qty 2000
Licenses for Internal Users (Caseworkers) Qty 5000
Licenses for Administrators Qty 10
Licences for Supervisors Qty 500

The Solution required will be a suitable, customer service back-office ticket tracking system in which these items can be tracked and managed, which will include the following features:
• Receive Customer Contacts from multiple input channels including email, OCR scanning and custom APIs from other Revenue systems or COTS products.
• Handle any attached documents, including PDF, MS Office and Image formats
• Interact through APIs to other Revenue developed systems or AI services
• Send Customer Communication directly to the customer e.g. via email, customer....View Full Tender Details in Tender Documents
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