Ticket Protection Tender Details
Ticket Protection
SCT Ref. 2689461
Summary Ticket Protection
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Location United Kingdom
Detailed Description Ticket Protection

The goal is to offer a simple, customer-friendly add-on during the booking journey, giving passengers peace of mind and a fair refund option outside standard rail refund rules.

We are particularly interested in an MVP that can:

• Offer fixed-price protection for a limited number of ticket types.

• Provide refund fulfilment of this protection to customers.

• Be fully branded and configurable by LNER.

• Collect Data and relevant analytics on uptake and usage to inform future development and customer behavior.

What We're Looking for in a Partner

• Provide an out-of-the-box or white-labelled solution that offers Ticket Protection

• Ability to deliver an FCA-regulated protection product.

• A straightforward, low-friction customer experience.

• Clear terms and conditions presented at purchase to ....View Full Tender Details in Tender Documents
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